Build your database - Call recording provides valuable data to any business. Telephone recordings give you the opportunity to find performance enhancers that would further boost quality even years later when you audit your data. A big advantage of VoIP recording is the incredibly small size of the audio file, which allows you to store many years of call recording data on a few disks.
Training your team - When data from call recordings is made available to trainers and managers, training becomes an easier task. Imagine what it would be like to actually point out the areas of correction while playing telephone call recordings back to your team. A VoIP recorder can really make the difference when it comes to internal training and audit.
Liability & legislation - Having a VoIP recording in hand makes matters easier if a customer or a client has some issues with you. Every service provider comes across situations when the customer has either given wrong instructions or misunderstood and threatens to take action or in the worst case even to sue. Just having the call recording in hand gives you an advantageous position in such a situation.
Security - Every organization sees its measure of internal issues like inappropriate calls by employees, bad phone manners, ‘he said – she said' situations. Would your employees or any internal personnel for that matter make inappropriate calls if you had a VoIP recording solution?
Advantages of the Dialog VoIP recording solution
An Easy-to-use interface makes recording phone calls simple
No complex configuration
Dialog VoIP recorder will automatically detect compatible VoIP traffic on your network.
Because VoIP is all digital, VoIP recording quality is excellent.
Software-only makes installation easy
No telephony card required