• Record VOIP session, by passively monitoring the Mirror port of the switch
  
  
• Both sides of a conversation are mixed together and each call is logged as a separate audio file.
  
  
• Protocol support: SIP and RTP
  
  
• Proprietary protocol support: Cisco Skinny
  
  
• Codec support: G711 A-Law and G711 U-Law
  
  
• Capture VOIP packets from multiple Ethernet cards that run through different switches
  
  
• Supports silent recording mode [by running as a Windows service]
  
  
• Uses “Audio Format: GSM6.10; Sample rate: 8Khz-Mono” and thereby occupy less space. [i.e. each hour of conversation will occupy 6 MB of hard disk space]
  
  
• Recorded sound file metadata (or CDR info) is logged in to a MS SQL 2005 Express edition database [Microsoft SQL 2005 Express edition is free to use]
  
  
• Supports DHCP environment
  
  
• Installs easily with Set up kit

• Login based on User authentication
  
  
• Supports Call Agent and Administrator Login
  
  
• Recording retrieval can be done using the following criteria:

• Call Date: Time stamp of the sound file
  
  
• Local Phone Number: Call Agent's IP Phone Number or SIP number [Defined by IPABX]
  
  
• Local Phone IP: Call Agent's IP Phone IP address
  
  
• Local Phone MAC: Call Agent's IP Phone MAC address
  
  
• Local Phone Name: Call Agent's IP Phone Name [Example EXT: 105]
  
  
• Call Agent: the one who uses the IP phone
  
  
• Call Direction: the direction of the call. [Outbound or Inbound]
  
  
• Local Party IP
  
  
• Remote Phone Number: Phone number of the person at other end
  
  
• Remote Phone IP: Phone IP of the person at other end

• Paged Search (supports move first, move last, next, previous and Go to)
  
  
• Customized search results
  
  
• Web based playback of sound files
  
  
• Playback using Windows Media Player
  
  
• Multiple Post-comments on sound files by users
  
  
• Display History of Post-comments
  
  
• Downloading single file to user desktop PC
  
  
• Emailing single sound files
  
  
• Export to Excel
  
  
• Export to Word
  
  
• Backup of sound files
  
  
• Add Call Agent
  
  
• Edit Call Agent
  
  
• Delete Call Agent
  
  
• Add Local Phone (or Extension)
  
  
• Edit Local Phone (or Extension)
  
  
• Delete Local Phone (or Extension)
  
  
• Mapping of Local Phone and Local Call agent PC
  
  
• Change password for login user
  
  
• Configuring License key
  
  
• Supports Call Agent tagging [uses Domainuser Monitor Utility* installed at domain server]