Returnable Accountability

Is Anyone Actually Chasing Your OverdueReturnables?

3 questions. No sign-up. See where your facility stands.

Facility team discussing overdue returnable accountability

Only Three Questions?

QUESTION 1

When a returnable material crosses its due date, does your system automatically assign ownership to a specific person for follow-up?

Yes - a named person is automatically responsibleThe stores team is generally expected to follow up, but no specific person is assignedThere is no automatic trigger - someone has to manually notice it's overdue

QUESTION 2

If the vendor does not respond to the first follow-up, what happens next?

There is a defined escalation - it moves to the next level with a documented trailSomeone sends another reminder, but there is no formal escalation processIt depends on who remembers to chase it

QUESTION 3

Can you right now pull a report showing every overdue returnable - who owns the follow-up, when they were last contacted, and what decision was taken?

Yes - we track all of thisWe know what's overdue but not who owns it or what action was takenWe would have to manually check each one