Privacy Policy | TouchPoint.
This Privacy Policy explains how TouchPoint("Cogent Innovation Pvt. Ltd.") collects, uses, discloses, and protects information when you visit our websites or interact with our forms, demos, and marketing communications.
Information We Collect
We collect information in the following ways:
Information you provide directly - when you fill out a demo request, contact form, newsletter sign-up, or download a resource, we collect your name, company name, designation, email address, phone number, and any message content you submit.
Information collected automatically - when you browse our Sites, we automatically collect IP address, browser type, device information, pages visited, time spent on pages, and referring URLs, through cookies and similar tracking technologies.
Information from third-party tools - we use tools such as Google Analytics, Microsoft Clarity, Google AdWords remarketing, and HubSpot/Brevo for marketing and CRM purposes, which may collect behavioral and engagement data as described in Cookies and Tracking Technologies Section.
How We Use Your Information
We use collected information to: respond to demo requests and inquiries; send product updates, newsletters, and marketing communications (with opt-out available at any time); improve our Sites and understand visitor behavior; run remarketing and advertising campaigns; and maintain records for legitimate business and compliance purposes.
Legal Basis for Processing
We process personal data of visitors located in India in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA). Where you provide consent (e.g., by submitting a form or accepting cookies), we rely on that consent. Where processing is necessary to respond to your inquiry or fulfil a contract, we rely on that necessity.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.
Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (HTTPS/TLS) and access controls. Cogent holds ISO 27001 and CSA STAR Level 1 certifications governing our information security practices.
Data Breach Notification
In the event of a data breach affecting your personal information, we will notify affected individuals within 3 days of becoming aware of the breach, in accordance with applicable law.
Your Rights
Under the DPDPA, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data, subject to legal retention requirements; withdraw consent at any time; and file a grievance with our Grievance Officer (below) or the Data Protection Board of India.
Grievance Officer
Name - Mr.Manimaran.
Email - itsupport@cogentmail.com
Address - Chennai - India
Children's Privacy
Our Sites are not directed at individuals under 18, and we do not knowingly collect personal information from minors.
International Users
[This is where your GDPR decision matters - see note below. Current placeholder: "While our primary operations and customer base are in India, if you access our Sites from outside India, your information may be processed in India, where data protection laws may differ from your jurisdiction."]
Changes to This Policy
We may update this Privacy Policy periodically. The "Effective Date" above reflects the latest revision. Continued use of our Sites after changes constitutes acceptance.
Contact Us
For questions about this Privacy Policy, contact us at [itsupport@cogentmail.com].